Privacy Policy

The Privacy Policy of the website www.vivenciasoperadora.com.br, owned by Vivências Operadora de Turismo LTDA, has been drawn up to reaffirm Vivências Operadora's commitment to the privacy and security of the information collected from Users who access the website.

Please read the information here carefully. It indicates how your personal data is collected, used and protected on the Vivências Operadora website. By providing personal information or browsing it, you are automatically agreeing to the rules of use, protection and security set out in this instrument.

For the purposes of this Privacy Policy, the following concepts should be considered:

Antivirus: Programme or software specifically designed to detect, annul and eliminate computer viruses.

E-commerce: Any form of commercial transaction through which the User interacts electronically with Vivências Operadora.

Cookies: These are small text files stored on your computer and kept in its memory. Vivências Operadora automatically sends them to you, so that your browsing information is recorded and can be identified when you access the site again, enabling Vivências Operadora to provide you with a personalised browsing experience tailored to your access profile. In addition, cookies help determine which service and support information is appropriate for your computer, as well as speeding up your shopping experience on our site.

Cryptography: The science and art of writing messages in cipher or code form. It is part of a field of study that deals with secret communications. It is used, among other things, to authenticate the identity of Users and banking transactions, as well as to protect the integrity of electronic funds transfers and the confidentiality of personal and commercial communications.

IP address (Internet Protocol): This address is a unique number for each computer connected to the Internet, made up of a sequence of numbers separated by '.'. For example: 192.168.34.25.

Social Engineering: Method of attack in which a person uses persuasion, often abusing the User's naivety or trust, in order to obtain information that can be used to gain unauthorised access to computers or confidential data.

E-Mail: Electronic message transmission tool, also known as electronic mail.

Internet: Worldwide network of interconnected devices. It is made up of several smaller networks linked by a common set of protocols.

Password: Sets of characters, known only to the User, used in the process of verifying their identity, ensuring that they really are who they say they are.

SPAM: Term used to refer to unsolicited emails, usually sent to a large number of people, without the possibility of deleting the list of recipients.

PHISHING: Emails that usually inform of false conditions for re-registration requests. Vivências Operadora does not request re-registration of Users by e-mail.

SSL (Security Socket Layer): A security certificate that guarantees the protection of information passed over the Internet. It guarantees data protection through encryption and a security key using the 256-bit SSL protocol (the most secure). To find out if a web page is secure and has an SSL certificate, look at the bottom or top bar of your browser for an image of a closed padlock, which is present throughout the Vivências Operadora website. Visualise the SSL certificate by double-clicking on the padlock and see if it belongs to www.vivenciasoperadora.com.br . If this identification does not appear on the screen at the times mentioned above, do not enter your details under any circumstances. Report this immediately to Vivências Operadora's Information Security team at (11) 2381-2408.

User: Any person who has any kind of access to the site or who fills in Vivências Operadora's registrations or makes enquiries to customer service.

Virus: A programme capable of infecting other programmes and files on a computer by embedding a copy of itself in one of them, which, when executed, also executes the virus, continuing the infection process.

General Conditions of the Privacy Policy

This policy covers Vivências Operadora's treatment of information capable of identifying Users, whether collected directly on the site or stored in its electronic databases by other means of collection, such as filling in registrations or customer service enquiries.

This policy does not apply to companies that Vivências Operadora does not own or control. The site may provide access to links to other external sites whose content and privacy policies are not the responsibility of Vivências Operadora. We therefore recommend that Users, when redirected to external sites, always consult the respective privacy policies before providing their data or information.

For the purposes of this policy, the following considerations should be noted:

1 - Vivências Operadora collects personal information capable of identifying Users when they: (I) register on our site; (II) request a reservation or make a purchase via the site; (III) contact us through the Vivências Operadora Relationship Centre; (IV) fill in any information form; and (V) take part in our promotions or competitions.

2 - Different types of information may be requested for each type of data collection, depending on the purpose of each one. Therefore, Users will always be informed of the data being collected, and it will be at their discretion whether or not to provide it. In each case, Users will also be advised of the consequences of their decision.

3 - Vivências Operadora also automatically receives and stores, by means of cookies, information on its servers about the activities of the User's browser, including the IP address and the page accessed. Records of events and activities on the Vivências Operadora website (logs) will only be used for statistical and metrics purposes for the services provided. However, Vivências Operadora reserves the right to use such records, on an individualised basis, if there is a court order to that effect or if events occur that require such measures, including, but not limited to, investigations that Vivências Operadora promotes in an attempt to elucidate cases of evidence of authorship or access, hacker attacks, improper changes to systems, provide evidence in legal proceedings, etc.

4 - Logging in to the restricted areas of the Vivências Operadora website is conditional on the User providing personal data, as well as accepting browsing cookies. By deciding to provide their personal data, the User declares that they know and accept the terms of this policy.

5 - The Vivências Operadora website allows you to change your registration details at any time, including the option of being informed by Vivências Operadora of promotional offers, new products and events. To make this change you need to log in (on the home page) by clicking on the 'My Details' link.

6 - All data received from Users travels using standard Internet encryption. Therefore, the information that passes through our purchasing process is automatically encrypted by a specific technological system. Thus, your personal data, the payment method chosen, any and all other information provided to Vivências Operadora in the purchase process is encrypted before being transmitted. The 'closed padlock' icon at the bottom of your screen during your order is a symbol of information encryption.

7 - Any information provided by Users will be collected and stored in accordance with the strictest security and reliability standards practised in the market. We will use our best endeavours to maintain the integrity of the information provided to us.

8 - All personal data collected will be incorporated into Vivências Operadora's database, and Vivências Operadora is responsible for its safe custody and storage under the terms of this Privacy Policy.

9 - Vivências Operadora uses the information collected for the following general purposes: (I) to inform about new company products; (II) to keep User registrations up to date for the purposes of contact by telephone, e-mail, direct mail, SMS or other means of communication; (III) to improve usability and the interactive experience during User browsing on the Vivências Operadora website; (IV) prepare general statistics, without identifying Users; (V) respond to queries and requests from its Users; (VI) carry out communication and relationship marketing campaigns, as well as publicising special offers from partners; and (VII) communicate with Users in order to provide them with information about Vivências Operadora and its partners.

10 - The User guarantees the veracity and accuracy of the personal data they provide to Vivências Operadora, as well as assuming the corresponding responsibility. Vivências Operadora assumes no responsibility in the event of inaccurate data provided by the User.

11 - The User may, at any time, make any rectifications to their personal data that they deem appropriate, simply by doing so through the specific area indicated on the site.

12 - It is the User's responsibility to keep their password and login. It is not appropriate to use obvious passwords, such as special dates, names or numerical sequences. If the User becomes aware or even just suspects that their password has been discovered, they must change it immediately on their registration page.

13 - Vivências Operadora may request personal data from its customers by telephone. However, it is recommended that the User checks that the information is actually being requested by Vivências Operadora. If there is any suspicion, disregard the request and inform Vivências Operadora of what has happened.

14 - We reiterate that Vivências Operadora does not request passwords, bank or credit card details from its customers by e-mail. Therefore, if you receive an e-mail with this type of approach and content, do not reply, disregard it and, if possible, forward it to Vivências Operadora's Information Security team at vivencias@vivenciasoperadora.com.br. Vivências Operadora is active in the fight against electronic fraud and relies on the awareness of its customers and Users to practise safe browsing on the Internet.

15 - If you become aware of a promotion run by Vivências Operadora, check the site to verify its veracity. If the information is wrong, disregard it. It is worth remembering that some internet service providers have offered their Users anti-spam tools to prevent them from receiving unwanted emails. These tools act as blockers for emails not authorised by the User. If you have an anti-spam tool activated on your computer, you may not receive promotional emails from Vivências Operadora or even emails sent during the purchase process on the site, such as order release notices, delivery time emails, etc. To avoid this inconvenience, add the domain @vivenciasoperadora.com.br as authorised with your provider. Only then will you be able to receive our emails as normal. If you need more information, please contact your ISP.

This Privacy Policy is subject to constant improvements and enhancements. We therefore recommend that you check it regularly.

If Vivencias Operadora, at any time, makes a substantial change in the way it uses the personal information collected, it will report the new privacy and information security conditions: (I) to the general public, by means of a prominent notice on the main page; and (II) to registered Users, by means of electronic communication. If you have any questions or suggestions, please send an e-mail to vivencias@vivenciasoperadora.com.br.

This Privacy Policy is governed by the laws of the Federative Republic of Brazil. Its text shall be interpreted in the Portuguese language. Users of the Vivências Operadora website submit to the Central Court of the City of São Bernardo do Campo, State of São Paulo.